Phomemo Official Website Survey

What items have you purchased from the Phomemo official website in the last three months?

[Choose at most 7 items]

Printers

M02/M02S/M02Pro/M02X

T02

D30

PM241-BT

M110

M220

M08F

M832

Paper

Merchandise

Others

I have not made any purchases in the last three months.

Others（Please specify).

Which of the following statements better describe your situation?

I tried to check out but didn't pay when l got to the payment page.

I had a willingness to buy but had not actually purchased any products.

I had no desire to purchase and had not actually purchased any products.

Others (Please specify).

Which of the following statements better describe the reason why you didn't pay in the end?

[Choose at most 5 items]

I was worried about the safety of available payment methods here.

There was no payment method that l could use.

I thought the payment process was complicated.

I just wanted to check the final price with a discount.

Coupon discount was not enough.

Shipping cost was too high.

I was not sure of the policy on returns, refunds, shipping, etc.

During the payment process, the currency and the region were inconsistent.

There were bugs on the webpage that affected my buying experience.

Others (Please specify).

Which of the following statements better describe the reason why you didn't buy any products?

[Choose at most 3 items]

The products didn't appeal to me or enough for me.

The price was too expensive to go out of my budget so I didn't buy it.

I found some cheaper similar products on other shopping websites.

I preferred to buy products in offline retail stores.

I wanted to browse the site before deciding if I wanted to buy or not.

The browsing and shopping experience on the Phomemo website was poor.

Others (Please specify).

In what aspects you were not satisfied enough with your shopping experience on the website?

[Choose at most 5 items]

I couldn't quickly find the information about the products that I wanted on the website.

Navigation bar classification was unclear.

Product images were unclear.

Product descriptions were hard to understand.

Product descriptions were unclear and I couldn't know about the main features of product.

Product images and descriptions didn't appeal to me.

Customer service couldn't help me.

There were bugs in the webpage that affected my buying experience.

I’m quite satisfied with my shopping experience on the website.

Others (Please specify).

What were the bugs on the website that affected the shopping experience?

Phomemo Official Website Experience Satisfaction

How satisfied were you with the whole Phomemo official website?

Very Dissatisfied

Very Satisfied

How satisfied were you with the Overall Shopping Experience on Phomemo official website?

Very Dissatisfied

Very Satisfied

How satisfied were you with your Payment Process Experience on Phomemo official website?

Very Dissatisfied

Very Satisfied

10.

How satisfied were you with the Safety of the Payment Methods on Phomemo official website?

Very Dissatisfied

Very Satisfied

11.

How satisfied were you with the Shipping Methods?

Very Dissatisfied

Very Satisfied

12.

How satisfied were you with the Home Page on Phomemo official website?

Very Dissatisfied

Very Satisfied

13.

How satisfied were you with the Product Pages (including product descriptions, product images, etc.)?

Very Satisfied

Satisfied

Average

Dissatisfied

Very Dissatisfied

I didn't browse this page.

14.

How satisfied were you with the Customer Service?

Very Satisfied

Satisfied

Average

Dissatisfied

Very Dissatisfied

I didn't use it.

15.

On a scale of 0 to 10, how likely are you to recommend Phomemo official website to a friend or colleague?

Impossible

Very Likely

16.

What improvement would you like to see on Phomemo official website?

17.

We will be happy to talk about any of your experiences or problems on Phomemo website! Leave your email address if you are interested in a paid interview with us!