Customer Exit Feedback Survey Template

5
Questions
Use This Template

Customer Exit Feedback Survey Template

We're sorry to see you go and would greatly appreciate a moment of your time to share your feedback. Your insights are invaluable in helping us improve our services.
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*
1.
How would you rate your overall satisfaction with our service/product?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
*
2.
Can you share the primary reason for ending your service with us?
[Checkboxes]
Found a better alternative
Pricing issues
Quality of service/product
Customer service experience
Other (Please specify)
3.
Were there specific needs or expectations we failed to meet?
*
4.
Based on your experience, how likely are you to recommend our service/product to others?
Very Likely
Somewhat Likely
Neutral
Somewhat Unlikely
Very Unlikely
5.
What's the most important thing we could do to improve our service/product?
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