Customer Journey Survey Template
14
Questions
Use This Template
00:00:00
Scan QR code to answer
Customer Journey Survey Template
录音中...
Thank you for choosing our company for your recent purchase. We hope you had a pleasant experience and that our product/service met your expectations.
We would like to take this opportunity to seek your feedback about your experience with our company. Please find below a short survey that will take approximately 5-10 minutes to complete. We assure you that all your responses will be kept confidential and used only for internal analysis purposes.
Thank you in advance for your support.
*
1.
How did you first hear about our company?
Online search
Social media/word-of-mouth
Print media
Advertisement
Other (Please specify)
*
*
2.
How satisfied were you with your overall experience with our company?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
*
3.
What could we have done differently to improve your experience with our company?
*
4.
Which of the following factors played a role in your decision to choose our company? (Select all that apply)
[Checkboxes]
Price
Quality of product/service
Customer service
Convenience/ease of use
Brand Reputation
Recommendations from family/friends
Promotional Offers
Other (Please specify)
*
*
5.
Please rate your experience about Website Navigation with us.
Terrible
Poor
Average
Good
Excellent
*
6.
Please rate your experience about Product Selection with us.
Terrible
Poor
Average
Good
Excellent
*
7.
Please rate your experience about Checkout Process with us.
Terrible
Poor
Average
Good
Excellent
*
8.
How satisfied are you with the Quality of the Product that you received?
Terrible
Poor
Average
Good
Excellent
*
9.
How satisfied are you with the Product’s Price?
Terrible
Poor
Average
Good
Excellent
*
10.
How satisfied are you with the Product’s Value for Money?
Terrible
Poor
Average
Good
Excellent
*
11.
How would you rate the Responsiveness of our customer service?
Terrible
Poor
Average
Good
Excellent
*
12.
How would you rate the Friendliness of our customer service?
Terrible
Poor
Average
Good
Excellent
*
13.
How would you rate the Knowledgeable of our customer service?
Terrible
Poor
Average
Good
Excellent
*
14.
How likely are you to recommend us to friends or colleagues?
Impossible
Very Likely
0
1
2
3
4
5
6
7
8
9
10
Explore more templates
See all templates
Customer Journey in Bank Survey Template
Customer Journey in News App Survey Template
Customer Journey in Hotel Survey Template
Restaurant Customer Journey Survey Template