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Customer Journey Survey Template
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Thank you for choosing our company for your recent purchase. We hope you had a pleasant experience and that our product/service met your expectations.
We would like to take this opportunity to seek your feedback about your experience with our company. Please find below a short survey that will take approximately 5-10 minutes to complete. We assure you that all your responses will be kept confidential and used only for internal analysis purposes.
Thank you in advance for your support.
1.
How did you first hear about our company?
*
Online search
Social media/word-of-mouth
Print media
Advertisement
Other (Please specify)
*
2.
How satisfied were you with your overall experience with our company?
*
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
3.
What could we have done differently to improve your experience with our company?
*
4.
Which of the following factors played a role in your decision to choose our company? (Select all that apply)
*
【Checkboxes】
Price
Quality of product/service
Customer service
Convenience/ease of use
Brand Reputation
Recommendations from family/friends
Promotional Offers
Other (Please specify)
*
5.
Please rate your experience with each step of your customer journey with us.
*
Terrible
Poor
Average
Good
Excellent
Website navigation
Product selection
Checkout process
6.
How satisfied were you with the quality of the product/service you received?
*
Terrible
Poor
Average
Good
Excellent
Product/service quality
Price
Value for money
7.
How would you rate our customer service?
*
Terrible
Poor
Average
Good
Excellent
Responsiveness
Friendliness
Knowledgeable
8.
How likely are you to recommend our company to a friend or colleague?
*
Not likely
Very likely
0
1
2
3
4
5
6
7
8
9
10
8
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