Customer Journey Survey Template

Thank you for choosing our company for your recent purchase. We hope you had a pleasant experience and that our product/service met your expectations.

We would like to take this opportunity to seek your feedback about your experience with our company. Please find below a short survey that will take approximately 5-10 minutes to complete. We assure you that all your responses will be kept confidential and used only for internal analysis purposes.

Thank you in advance for your support.
wait loading
*
1.
How did you first hear about our company?
Online search
Social media/word-of-mouth
Print media
Advertisement
Other (Please specify)
*
2.
How satisfied were you with your overall experience with our company?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
*
4.
Which of the following factors played a role in your decision to choose our company? (Select all that apply)
[Checkboxes]
Price
Quality of product/service
Customer service
Convenience/ease of use
Brand Reputation
Recommendations from family/friends
Promotional Offers
Other (Please specify)
*
5.
Please rate your experience about Website Navigation with us.
Terrible
Poor
Average
Good
Excellent
*
6.
Please rate your experience about Product Selection with us.
Terrible
Poor
Average
Good
Excellent
*
7.
Please rate your experience about Checkout Process with us.
Terrible
Poor
Average
Good
Excellent
*
8.
How satisfied are you with the Quality of the Product that you received?
Terrible
Poor
Average
Good
Excellent
*
9.
How satisfied are you with the Product’s Price?
Terrible
Poor
Average
Good
Excellent
*
10.
How satisfied are you with the Product’s Value for Money?
Terrible
Poor
Average
Good
Excellent
*
11.
How would you rate the Responsiveness of our customer service?
Terrible
Poor
Average
Good
Excellent
*
12.
How would you rate the Friendliness of our customer service?
Terrible
Poor
Average
Good
Excellent
*
13.
How would you rate the Knowledgeable of our customer service?
Terrible
Poor
Average
Good
Excellent
*
14.
How likely are you to recommend us to friends or colleagues?
Impossible
Very Likely
SurveyPluto
Create your own surveys for free
image result
14
Questions
Use This Template
Browse All Templates