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Customer Satisfaction Survey Template
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We're excited to hear about your recent experience with us, and we want to make sure we're providing you with the best service ever. 🤝 Your feedback will help us improve our services and products! 🙌 Thanks for your time and honesty! 💬
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1.
What are the primary reasons that made you choose us?
Features
Personal recommendation
Value for money paid
Quality of product/service
Reputation of brand
Customer service
Other (please specify)
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2.
How satisfied were you with our product/service overall?
Very dissatisfied
Very satisfied
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3.
Please rate your satisfaction with the following aspects of our product/service
1
2
3
4
5
Quality
Quality
Ease of use
Ease of use
Customer service
Customer service
Price
Price
4.
How would you describe us in 3 words?
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5.
Did you have any issues or problems with our product/service?
Yes
No
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6.
Please rate the speed and effectiveness of our response to your issue/problem.
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
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7.
How likely are you to do a purchase again from us?
Least Likely
Most Likely
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2
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9
10
8.
Is there anything else you would like to share about your experience with our product/service?
8
Questions
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