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Relational NPS Survey Template
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Hi there!
we’d love to hear about your experience with [company name]. Please take a moment to complete our quick survey - your feedback helps us improve our products and services. Thank you!
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1.
On a scale of 0-10, how likely are you to recommend [company's name] to a friend or colleague?
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
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2.
How satisfied are you with the level of customer service you received from [company's name]?
Very Unsatisfied
Very Satisfied
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3.
How easy was it to find the information or product/service you were looking for on [company's name]'s website?
Very Difficult
Very Easy
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4.
Did you experience any problems or issues while interacting with [company's name]?
Yes
No
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5.
If you experienced any problems or issues, how satisfied were you with the resolution?
Very Unsatisfied
Very Satisfied
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6.
How often do you use [company's name]'s products or services?
Rarely
Occasionally
Frequently
Very frequently
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7.
How likely are you to continue using [company's name]'s products or services in the future?
Very Unlikely
Very Likely
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8.
How likely are you to consider purchasing new products or services from [company's name] in the future?
Very Unlikely
Very Likely
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9.
How would you rate the value for money of [company's name]'s products or services?
Poor value
Excellent value
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10.
How would you rate the overall quality of [company's name]'s products or services?
Very Poor
Very Good
11.
Is there anything else you'd like to share about your experience with [company's name]?
11
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