Transactional NPS Survey Template

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1.
On a scale of 0-10, how likely are you to recommend [company's name] to a friend or colleague?
*
Not at all likely
Extremely likely
2.
Overall, how satisfied were you with the product/service you received from [company's name] in your recent purchase?
*
Very Unsatisfied
Very Satisfied
3.
How would you rate the quality of the product/service you received from [company's name] in your recent purchase?
*
Very Poor
Very Good
4.
Were you able to complete your purchase with ease?
*
Yes
No
6.
How would you rate [company's name]'s customer service team in terms of helping you complete your purchase?
*
Very Unsatisfied
Very Satisfied
7.
Did [company's name]'s customer service team meet your expectations in resolving any issues related to your purchase?
*
Yes
No
8.
How satisfied were you with the level of service provided by customer service team?
*
Very Unsatisfied
Very Satisfied
9.
How likely are you to use [company's name] in the future based on your recent purchase?
*
Very Unlikely
Very Likely
10.
Do you have any suggestions or feedback for [company's name]'s customer service team?
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