Transactional NPS Survey Template
10
Questions
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Transactional NPS Survey Template
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Thank you for choosing us! We would love to hear about your recent experience and how we can improve it. Please take a moment to give us your feedback😊
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1.
On a scale of 0-10, how likely are you to recommend [company's name] to a friend or colleague?
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
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2.
Overall, how satisfied were you with the product/service you received from [company's name] in your recent purchase?
Very Unsatisfied
Very Satisfied
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3.
How would you rate the quality of the product/service you received from [company's name] in your recent purchase?
Very Poor
Very Good
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4.
Were you able to complete your purchase with ease?
Yes
No
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5.
If you were not able to complete your purchase with ease, can you specify where the problem was?
Payment Process
Technical Error
Delivery Info
Other
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6.
How would you rate [company's name]'s customer service team in terms of helping you complete your purchase?
Very Unsatisfied
Very Satisfied
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7.
Did [company's name]'s customer service team meet your expectations in resolving any issues related to your purchase?
Yes
No
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8.
How satisfied were you with the level of service provided by customer service team?
Very Unsatisfied
Very Satisfied
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9.
How likely are you to use [company's name] in the future based on your recent purchase?
Very Unlikely
Very Likely
10.
Do you have any suggestions or feedback for [company's name]'s customer service team?
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