Client NPS Survey Template
7
Questions
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Client NPS Survey Template
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Thank you for choosing us! 🌈 We're excited to hear about your experience. Your feedback helps us grow and improve. Let's dive in!
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1.
How likely are you to recommend our [product/service] to a friend or colleague?
Impossible
Very Likely
0
1
2
3
4
5
6
7
8
9
10
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2.
What is the primary reason for your score in the previous question?
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3.
How would you rate your overall satisfaction with our customer service?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
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4.
How do you rate the quality of our [product/service]?
Very Poor
Poor
Average
Good
Excellent
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5.
In which areas do you think we could improve? (Please select all that apply)
[Checkboxes]
Product Features
Customer Service
Pricing
Delivery/Implementation Speed
Other (Please specify)
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6.
Considering your complete experience with our company, how likely are you to buy from us again?
Definitely will not
Probably will not
Might or might not
Probably will
Definitely will
7.
Do you have any other comments, questions, or concerns?
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