Customer Effort Score Survey Template

Template Instructions

Uncover the hidden issues and challenges in your client journey and turn them into opportunities for growth. With the help of SurveyPluto's Customer Effort Score Survey template, you can identify problem areas, raise customer happiness, find holes in your customer support procedures, and boost productivity to provide a flawless experience. Take the first step in developing a client experience that genuinely delights by starting to customize your CES survey right now. Get started by clicking the "Use this Template" button to use this free survey template.

Customer Effort Score Survey Template

6

Questions

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Customer Effort Score Survey Template

Hello there! How did we do on your recent interaction?

*On a scale of 1-5, how easy was it to get the help you needed today?

Very difficult

Very easy

*Which of the following best describes the reason for your contact today?

Technical support

Billing or payment inquiry

Product or service question

Other (please specify)

*Did we resolve your issue today?

Yes

No

*On a scale of 1-5, how satisfied are you with the resolution of your issue?

Very dissatisfied

Very satisfied

*How likely are you to recommend our company to a friend or colleague?

Very unlikely

Very likely

*Was there anything specific that we could have done differently to improve your experience with us?

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