Customer Effort Score Survey Template

Hello there! How did we do on your recent interaction?

*On a scale of 1-5, how easy was it to get the help you needed today?

Very difficult

Very easy

*Which of the following best describes the reason for your contact today?

Technical support

Billing or payment inquiry

Product or service question

Other (please specify)

*Did we resolve your issue today?

Yes

*On a scale of 1-5, how satisfied are you with the resolution of your issue?

Very dissatisfied

Very satisfied

*How likely are you to recommend our company to a friend or colleague?

Very unlikely

Very likely

*Was there anything specific that we could have done differently to improve your experience with us?

Create your own surveys for free