Customer Effort Score Survey Template

Hello there! How did we do on your recent interaction?

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*On a scale of 1-5, how easy was it to get the help you needed today?
Very difficult
Very easy
*Which of the following best describes the reason for your contact today?
Technical support
Billing or payment inquiry
Product or service question
Other (please specify)
*Did we resolve your issue today?
*On a scale of 1-5, how satisfied are you with the resolution of your issue?
Very dissatisfied
Very satisfied
*How likely are you to recommend our company to a friend or colleague?
Very unlikely
Very likely
*Was there anything specific that we could have done differently to improve your experience with us?
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