Customer Leave Survey Template

Template Instructions

Understanding why customers leave is just as crucial as knowing why they stay. SurveyPluto's customer leave survey template is designed to uncover the underlying reasons behind customers' decisions to move on. This template allows businesses to gather honest feedback from departing customers, shedding light on areas of improvement, product or service shortcomings, and the competitive landscape. These insights helps businesses turn potential weaknesses into strengths, ensuring your offerings remain aligned with customer expectations. Click "Use This Template" to get started.


Customer Leave Survey Template

6
Questions
Use This Template

Customer Leave Survey Template

We are sorry to see you leave. We would greatly appreciate your feedback to help us enhance our service provided. Please take a few moments to complete this short survey.
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*
1.
What was the main reasons for you choose our product/service?
[Checkboxes]
Price
Word of mouth
Promotion
Customer service
Brand value
Product quality
Other (please specify)
*
2.
What was the main reasons for your decision to stop using our product/service?
[Checkboxes]
Found a better alternative
Cost
Poor customer service
Quality of product/service
Other (please specify)
*
3.
How long were you a customer of our product/service?
Less than 6 months
6 months to 1 year
1 year to 2 years
Over 2 years
*
4.

Please rate your level of satisfaction with the following areas of our product/service on a scale from 1 to 5.

Very dissatisfied234Very satisfied
Quality
Price
Delivery time
Customer service
*
5.
What can we do to win back your business?
[Checkboxes]
Lower cost
Improve quality
Improve customer service
Other (please specify)
I will not consider switching back to your business
6.
We greatly value your feedback. Do you have any suggestions or ideas for us to consider?
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