Help Desk Feedback Survey Template

Template Instructions

Is your Help Desk team meeting customer expectations? Gain valuable insights into your customers' experience with SurveyPluto's expert-designed help desk feedback survey template. Understand if your product or service is meeting their needs, pinpoint how responsive they perceive your team to be, and identify areas for improvement.


Use this free survey template and take the first step towards exceptional customer service today. Click "Use This Template".


Help Desk Feedback Survey Template

8
Questions
Use This Template

Help Desk Feedback Survey Template

Thank you for contacting our help desk. We value your feedback and would appreciate it if you could take a few minutes to complete this survey.
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*
1.
How satisfied were you with the help desk representative's knowledge and expertise?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
*
2.
How satisfied were you with the help desk representative's professionalism and courtesy?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
*
3.
Was your issue resolved to your satisfaction?
Yes
No (please specify your issue)
*
4.
How long did it take for the help desk representative to resolve your issue?
Less than 5 minutes
6-10 minutes
11-30 minutes
More than 30 minutes
*
5.
How easy was it to contact the help desk?
Very easy
Somewhat easy
Neutral
Somewhat difficult
Very difficult
*
6.
How satisfied were you with the overall help desk experience?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
*
7.
How likely are you to recommend our help desk to others?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
8.
Do you have any additional comments or suggestions for improving our help desk service?
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