Mobile App Customer Survey Template
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Questions
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Mobile App Customer Survey Template
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We aim to empower our customers with our digital solutions. This survey is to gather your feedback about the app so we can further enhance your user experience. Your responses to this survey will be kept confidential.
Thank you for your advanced participation in this survey.
*
Have you ever downloaded or used our Mobile App?
Yes
No
Downloaded but deleted it after sometimes
*
What specific features or functionalities would you expect from our Mobile App that would encourage you to use it the most？
[Choose at most 3 items]
High-Quality Video Playback
Download Option for Offline Viewing
User-Friendly Interface
Personalized Recommendations
Multi-Device Synchronization
VR/AR Content Support
Live Streaming Capabilities
Other
*
*
How frequently do you use our Mobile App?
Daily
Weekly
Monthly
Rarely
Never
*
On a scale of 1 to 10, how likely will you continue to use our Mobile App?
Impossible
Very Likely
0
1
2
3
4
5
6
7
8
9
10
*
How likely are you to recommend our Mobile App to a friend or colleague?
Impossible
Very Likely
0
1
2
3
4
5
6
7
8
9
10
*
What prevented you from using our Mobile App the most?
Complex User Interface
Poor Video Quality
Lack of Desired Content
High Subscription Fees
Privacy Concerns
High Data Usage
Other
*
*
On a scale of 1 to 10, how likely are you to consider using our Mobile App in the future, given any improvements or changes we make based on your feedback?
Impossible
Very Likely
0
1
2
3
4
5
6
7
8
9
10
*
Do you use other video-related Mobile Apps?
Yes
No
*
Please specify which video-related Apps and what functions you like?
Is there any other feedback or comments you would like to share regarding our Mobile App or your experience with our services?
*
Would you like to be contacted further by us for short interview?
Yes
No
*
Please enter your email address.
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