Subscription Discontinuation Survey Template
10
Questions
Use This Template
00:00:00
Scan QR code to answer
Subscription Discontinuation Survey Template
录音中...
Thank you for being a part of our community. We're sorry to see you go and would greatly appreciate a few moments of your time to share your feedback. Your insights are invaluable and will help us improve our services for our current and future subscribers.
*
1.
How long have you been using our service?
Less than a month
1-3 months
4-6 months
7-12 months
Over a year
*
2.
What was your primary reason for discontinuing your subscription?
Cost
Lack of use
Found a better alternative
Service did not meet my needs
Customer service issues
Other (Please specify)
*
*
3.
How would you rate the quality of our service?
Poor
Excellent
*
4.
How satisfied were you with our customer service?
Very dissatisfied
Very satisfied
*
5.
Did you encounter any problems with our service?
Yes (Please describe)
*
No
*
6.
How likely are you to return to our service in the future?
Very unlikely
Very likely
*
7.
What features or services would encourage you to renew your subscription?
*
8.
How did our service compare to other similar services you have used?
Much better
Somewhat better
About the same
Somewhat worse
Much worse
I haven't used similar services
*
9.
Would you recommend our service to others?
Definitely yes
Probably yes
Not sure
Probably no
Definitely no
10.
Any additional comments or suggestions for how we can improve?
Explore more templates
See all templates
Customer Exit Feedback Survey Template
Service Cancellation Feedback Questionnaire Template
Customer Churn Survey Template
Customer Leave Survey Template