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Vehicle Purchase Journey Survey Template
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Thank you for choosing our dealership! Help us provide better service by sharing your experience. It'll only take a few minutes and your feedback will help us improve and better meet your needs in the future. Thanks for your time and valuable feedback!
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1.
What led you to consider purchasing a vehicle from us?
Reputation for high-quality vehicles
word of mouth
Advertising
previous experience
Competitive pricing
Other
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2.
How easy was it to find the vehicle you were looking for?
Very difficult
Very easy
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3.
Did the sales representative provide you with the information and support you needed during the research and purchasing process?
Strongly disagree
Strongly agree
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4.
Did you complete a test drive before making your purchase?
Yes
No
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5.
How satisfied were you with the test drive experience?
Very dissatisfied
Very satisfied
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6.
How satisfied were you with the overall vehicle purchasing experience?
Very dissatisfied
Very satisfied
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7.
How satisfied are you with the performance and quality of your new vehicle?
Very dissatisfied
Very satisfied
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8.
Overall, would you recommend our dealership and our vehicles to friends and colleague?
Least Likely
Most Likely
0
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10
9.
What suggestions do you have for us to improve the experience for future customers?
9
Questions
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