Vehicle Purchase Journey Survey Template

Thank you for choosing our dealership! Help us provide better service by sharing your experience. It'll only take a few minutes and your feedback will help us improve and better meet your needs in the future. Thanks for your time and valuable feedback!
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1.
What led you to consider purchasing a vehicle from us?
*
Reputation for high-quality vehicles
word of mouth
Advertising
previous experience
Competitive pricing
Other
2.
How easy was it to find the vehicle you were looking for?
*
Very difficult
Very easy
3.
Did the sales representative provide you with the information and support you needed during the research and purchasing process?
*
Strongly disagree
Strongly agree
4.
Did you complete a test drive before making your purchase?
*
Yes
No
6.
How satisfied were you with the overall vehicle purchasing experience?
*
Very dissatisfied
Very satisfied
7.
How satisfied are you with the performance and quality of your new vehicle?
*
Very dissatisfied
Very satisfied
8.
Overall, would you recommend our dealership and our vehicles to friends and colleague?
*
Least Likely
Most Likely
9.
What suggestions do you have for us to improve the experience for future customers?
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9
Questions
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