Vehicle Purchase Journey Survey Template

Template Instructions

In the very competitive automotive industry, understanding the customer journey is essential. With the help of SurveyPluto's free vehicle purchase journey survey template, you can quickly gather insightful information about your customers' experiences at every turn, from showroom visits and initial research to final purchase decisions and post-sale satisfaction. You may finally optimize the purchasing process and foster client loyalty by tracking the customer's journey and identifying your strengths and places for improvement.


You may customize the template to meet your unique requirements and collect the most important data thanks to its user-friendly interface and configurable questions. Click "Use This Template" right now to begin learning more about your clients' car buying experiences, which will improve customer happiness and increase sales.


Vehicle Purchase Journey Survey Template

9
Questions
Use This Template

Vehicle Purchase Journey Survey Template

Thank you for choosing our dealership! Help us provide better service by sharing your experience. It'll only take a few minutes and your feedback will help us improve and better meet your needs in the future. Thanks for your time and valuable feedback!
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*
1.
What led you to consider purchasing a vehicle from us?
Reputation for high-quality vehicles
word of mouth
Advertising
previous experience
Competitive pricing
Other
*
2.
How easy was it to find the vehicle you were looking for?
Very difficult
Very easy
*
3.
Did the sales representative provide you with the information and support you needed during the research and purchasing process?
Strongly disagree
Strongly agree
*
4.
Did you complete a test drive before making your purchase?
Yes
No
*
6.
How satisfied were you with the overall vehicle purchasing experience?
Very dissatisfied
Very satisfied
*
7.
How satisfied are you with the performance and quality of your new vehicle?
Very dissatisfied
Very satisfied
*
8.
Overall, would you recommend our dealership and our vehicles to friends and colleague?
Least Likely
Most Likely
9.
What suggestions do you have for us to improve the experience for future customers?
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