Cookie Notice

Last Updated: September 19, 2023

1. What is a Cookie?

Cookies are small bits of data we store on the device (computer, mobile phone, tablet or any other mobile device) that you use to access any of the SurveyPluto websites (the Sites), so we can recognize repeat users. Each cookie expires after a certain period of time depending on what we use it for.

In our Cookies Notice, we use the word "cookies" as a catchall term to include not only cookies, but also other technologies such as pixels, web beacons and page tags. Like most commercial websites we use cookies on SurveyPluto web pages.

We use cookies for several reasons. Below we list and describe the various types of cookies we use on our Site, According to the update or upgrade of SurveyPluto, it may also involve the new cookie, and then we will update the Cookies Notice to you. If you do not agree with us to collect your cookie, you can choose to cancel the authorization.

2. What Cookies Do We Use?

Below we list the different types of cookies that may be used on the Sites. Section 7 includes detailed lists of cookies used on each of our Sites which include information about type of cookie, expiry periods and links to third party sites where applicable.

The Sites use both first party cookies (which are set by the Sites being visited) and third party cookies (which are set by a server located outside the domain of our Sites).

3. Why Do We Use Cookies?

We use cookies and similar technologies for several reasons: 

To gather metrics. 

For example, we will collect data about the number of clicks it took Respondents to complete a survey, whether they left and returned to a survey, whether they skipped parts of a survey and how long it took to complete the survey and other details about the survey taking. We also record clicks of the survey creation process to determine whether the product is intuitive enough so as to improve the overall service experience. This information is collated and kept at an aggregated, pseudonymized level. 

To make our site easier to use. 

Creators: if you use the "Remember me" feature when you sign into your account, we store your username in a cookie to make it quicker for you to sign in whenever you return to our site.  For security reasons.

For security reasons. 

We use cookies to authenticate your identity and confirm whether you are currently logged into our site or determine if an incident impacts you. 

To provide you with personalized content.

We store user preferences, your default language, device and browser information, your profile information which includes, the level of usage of service and the web-pages on our site which you visit, so we can identify you across devices and personalize the content you see. 

To improve our services and track our campaigns. 

We use cookies to analyze and measure your visits to and exploration of our websites and track referral data. This information helps us to develop and improve our services (it helps us focus on the parts of the service you seem most interested in), to optimize the content we display online and also to track the success of marketing campaigns.  

4. Required Cookies

Certain cookies are necessary in order for the Sites and Services to operate correctly and remain secure, to ensure essential functionality, to measure and analyze site traffic at the aggregate level and to stabilize the Sites. Often these cookies are set in response to a request for service or functionality made by you. We have to load required cookies for legitimate interests pursued by us in delivering essential functionality of our Sites and Services to you and your respondents. 

5. How Do I Manage Cookies?

Users in some locations can manage their cookie preferences and withdraw consent to use of certain cookies within our cookie banner. Users outside these locations can remove or disable cookies within their browser settings. The settings and steps for managing cookies vary by browser, so we suggest referring to your browser's documentation. One important note is that if you do go this route, this might adversely impact your ability to use our services effectively. Enabling certain types of cookies ensures a smoother experience when you use our site.

To learn more about how to disable cookies you can refer to our Help Center article here or this external website:

If you are a customer and you separately use cookies or similar technologies on your site in conjunction with our products, you are independently responsible for management of the data collected through those cookies and for compliance with all laws related to usage of these technologies.

6. Do Not Track Disclosure

Regulatory agencies such as the U.S. Federal Trade Commission have promoted the concept of Do Not Track as a mechanism to permit Internet users to control online tracking activity across websites through their browser settings. Since no industry standard has been adopted, we currently do not process or comply with any web browser's "do-not-track" signal or other similar mechanism that indicates a request to disable online tracking of individual users who visit our Sites or use our Services.