SurveyPluto Privacy Notices

August 1, 2023 (current)

Last Updated: August 16, 2023

I. THE BASICS

We at Wjx International Limited., and its affiliates/subsidiaries (collectively "SurveyPluto", "we", "us" and "ours") are committed to protect your privacy and ensure your Personal Information transfer is transparent and fairer.

1. Introduction

This Privacy Policy forms an integral part of our Terms of Services.

We recommend that you read this Privacy Policy in full to understand how we handle your Personal Information and ensure that you are informed of our privacy practices. We may, at our sole discretion update, alter or change this Privacy Policy to meet and reflect the changing legal, regulatory and operational requirements. While we notify you of any material change in this version of policy via email, we encourage you to review this page periodically to know the latest update on our privacy practices. If you do not wish to accept any of the changes updated in this policy please discontinue use of the services and/or our website. Please note that your continued use of the Service(s) following any modification or change to this Privacy Policy constitutes your acceptance of the amendments to this Privacy Policy.

2. Scope of the Privacy Policy

This Privacy Policy specifies the types of Personal Information Wjx International Limited., obtains through the SurveyPluto.com website, our product, and services offered by us, how we may use that Personal Information, with whom we may share it and how you may exercise your rights relating to our processing of that data. The Privacy Policy additionally describes the measures we take to secure your Personal Information and how you can contact us to learn more about our privacy practices. It covers instances when you contact us, browse our website, use our services and products and interact with us otherwise. This Privacy Policy applies to all the products, services, websites and apps offered by Wjx International Limited., and its affiliates/partners, except where otherwise specified.

By accessing or browsing our website and using our services or responding to surveys, polls, questionnaires etc. sent by our customers, You confirm that You have read, understood and agree to this Privacy Policy in its entirety. If you do not agree with the practices described in this Privacy Policy, You should not use our website or services.

References to "data" in this Privacy Policy relates to whatever data you collect using our services, including the responses you receive from your surveys and the data you enter into our application in the form of email IDs and CSV files containing information of people to whom you send the surveys. We only process your data and at any and all times, the data belongs to you and you alone.

3. Definition

Capitalized terms used in this Privacy Policy but not defined herein shall have the same meaning as defined in the Terms of Service. For the purposes of this Privacy Policy, following definitions and rules of interpretation shall apply:

"Personal Information" means any information that can be used to identify, locate, or contact an individual directly or indirectly which is obtained from or provided by You through the use of website and/or services.

"User" has the meaning given to it in the Terms of Service located at our website. "Respondent" means and includes an individual(s) who receives or responds to surveys sent by the Users or otherwise interacts with the Users through our services.

"Subscriber" means and includes anyone who subscribes to our email notifications, newsletters, marketing campaigns etc.

"Visitor" means and includes anyone who visits and/or uses or otherwise interacts with the SurveyPluto website.

"Service" has the meaning given to it in the Terms of Service located at our website.

"You" and "Your" means, depending on the context, either a User, Respondent, Subscriber/Visitor or all.

4. Source of Collection of Information

We may collect, process and use information about You when You

Interact with our services

Install and/or access our services through our application(s), including our mobile application and browser extension

Connect to our services through third parties, including social media accounts, email accounts and business partners.

Respond to Survey or poll sent by our Users

We collect certain information about You when You submit or provide it to us directly. When You interact with our services online, website or through our mobile applications, we also automatically collect information about You and Your use of the services through the use of log processes, cookies and other similar tracking technologies. Certain other information is collected about you from third parties, such as when you connect through a third party service or business partner site.

II. WHO THIS PRIVACY POLICY APPLIES TO

This Privacy Policy applies to three categories, namely Users, Survey Respondents, Subscribers and Visitors.

1. Users

For the purpose of this Section "You" and "Your" applies to Users.

1.1 What do we collect from you?

Registration information

When You register an account on SurveyPluto.com, we will collect Your email address. If you choose to authorize a third-party account (google) to log in, you will also authorize us to obtain the account information you actively share from the third party for quick registration / logging in as a registered user of SurveyPluto.

When your account is successfully registered, when you use the services provided by SurveyPluto, we may also collect your personal Information includingother contact details, IP, location, device, OS information and certain other information reasonably necessary to help You better use the services provided by SurveyPluto.

Billing information

When You make a payment on https://surveypluto.com in Your preferred payment method, You're required to provide billing details, such as name, billing address, and financial information (like credit card details).

Credit card processing The third-party service providers accessed by banks, such as Visa and UnionPay, collect your credit card information on our behalf in order to process the payments you pay to us. We do not store any such information pertaining to Your credit card.

This third party intermediary shall not use or retain billing information for any purpose other than that is permitted for processing the payment and related legitimate interests. By providing such information You represent and warrant that You are the owner of such Personal Information or otherwise have requisite consent to provide it to us.

Usage information and Account settings

Whenever You use our websites and services we may collect usage information about You like the webpages You visited, language preferences etc. You can set preferences on the account settings page regarding your default language, timezone and branding preferences.

Media content/files

When you create a questionnaire, if you need to import documents, media content, etc. in the questionnaire, you need to authorize SurveyPluto to open your memory card content (including but not limited to SD card, TF card, MMC card, etc.) to read the media content and files on your device; If you need to customize the appearance of the questionnaire or insert images, audio, or video into the questionnaire, you need to authorize SurveyPluto to turn on your album or camera function to read the album or gallery on your device; If you need to quickly edit the survey content by converting it to text, you need to authorize SurveyPluto to enable your microphone permission to record audio.

Share the information you need to collect to answer your questionnaire

Address book information：You can import email addresses into the audience and make use of it to invite people to take part of Your surveys. We don't use the email addresses You have stored for our own purposes.

Link sharing, custom parameter link sharing, QR code, social platform sharing, etc：When you choose to use the generated poster or QR code sharing method, License us to open your photo album function; When you choose to share the questionnaire by skipping to the third-party application platform, Will authorize us to obtain the account information you actively share from this third party, If you refuse to share your questionnaire through the SurveyPluto jump third-party application platform, However, you can copy the questionnaire link and QR code and directly log in the third-party platform and share the questionnaire, If you wish to share your questionnaire through a third-party application platform, You need to authorize us to open your device application list to read the applications you have installed, So that we can know that you can share the questionnaire to the list of third-party application platforms installed, So that you to successfully share the questionnaire through the third-party application platform.

Other information

We collect information from You through testimonials, case studies, forms or information You intentionally share with us in other contexts.

Custom domain name: You can actively fill in your SurveyPluto secondary domain name or private domain name in the "User Information" - "Custom Domain Name" page (to meet the relevant regulations as a valid own domain name), so that we can bind the domain name for you to help you to build an exclusive questionnaire service platform.

Set the password answer: when you use SurveyPluto release questionnaire, you can take the initiative to upload (please note that before upload Respondent personal information, you must pass the consent or authorization of Respondent) Respondent personal information (email address or third party account and other personal information) of any of as a questionnaire answer password, in order to achieve accurate Respondent answer.

User Information Form: When you use the user information form function in the user system to publish the questionnaire, you need to actively import the Respondent list (please note that you must obtain the consent or authorization of Respondent before importing the list). The list may contain Respondent's name, contact information or other personal information.

Sub-account: When you need to create a SurveyPluto sub-account, you need to provide a new (different from the main account) email address to create a SurveyPluto sub-account, and we will verify that the email address you provide is valid.

Note: We don't share or abuse your respondents' email addresses. SurveyPluto will not email your survey respondents or subscribers in your list except at your direction. We don't sell or share the email addresses in your list to any third parties.

User Details

User details such as IP, location, device information and browser information and its activities will be tracked when a user is interacting with our application. We also track referral information. Meaning, we also track how the user landed into SurveyPluto. When a user interacts with our application, details such as IP, location, device information, browser information and user activities is tracked.

Event Logs

A log of all requests generated by the User is maintained to debug in case of any emergencies. This includes User information such as IP, location, OS information, browser, device type and the time which the User interacted with the platform. These log files are encrypted and rotated frequently.

Information we collect from Third-parties

SurveyPluto may collect your Personal Information from third parties to whom You have given Your personal data sharing permissions.

Survey data

Your survey data (questions, responses and audience list) is stored with us. Your survey data is Yours. SurveyPluto, grants you the admin role to collect and export the responses as you wish. We do not sell or use survey responses collected by You for our business requirements.

You, as the configured the survey, are the collector and controller of the data filled in, and the data you collect may contain personal information of other subjects such as the Respondent. You enjoy the use and control of the collected questionnaire data, we only provide you with technical services for questionnaire data recovery, storage and statistics, so that you can retrieve and analyze the use at any time. Without your consent, we will not use, process, transmit and share your questionnaire data beyond the provisions of laws and regulations and the scope authorized by this policy.

We safeguard survey respondents' email addresses and the email addresses collected by You. We don't use or sell the email addresses against our policy.

The security of Your Personal Information and data is important to us. We store them securely. We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once it is received. If You have any questions about the security of Your Personal Information, you can contact us at [email protected]

Survey data is stored on servers located either in the United States as specified by You. We will process Your survey data on Your behalf and under Your instructions.

1.2 When do we collect your Personal Information ?

We may collect Your Personal Information including but not limited to name, contact number, email id, credit card information and other related Personal Information (the details of which are mentioned above) necessary to provide the services, when You register for SurveyPluto account or otherwise use our services, browse our website or consult with our customer service team and for our legitimate interests as permitted under the relevant data protection laws.

1.3 Your Data Protection Rights

If you wish to exercise your rights under any applicable data protection law, including the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA) or your locally applicable data protection laws, please contact us by email at [email protected]

Subject to your applicable data protection laws, you may be entitled to any of the following rights:

Right to be informed of what Personal Information is being processed and the rationale for such processing.

Right to access, update, edit and delete Your information

Depending on Your subscription plan You have the right to export Your survey data from SurveyPluto account in a variety of available formats.

Right to complain to a data protection authority about our collection and use of Your personal information.

Right to complain to a data protection authority about our collection and use of Your Personal Information. However, before referring to your local supervisory authority, please attempt to resolve the issues directly with us amicably.

Note: You will be solely responsible to respond to requests raised by the respondents in exercise of their data protection rights.

When you publish the questionnaire, you should do so under any applicable data protection law, including the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA) or your local applicable Data Protection Laws) clearly inform Respondents of the purpose and scope of collecting and using questionnaire data and questionnaire status information, and shall not use Respondents' personal information for purposes other than the purpose for which the aforementioned questionnaire is published; You are also required by law to perform a prior assessment obligation (if applicable) before collecting Respondents' data.

2.Survey Respondents

For the purpose of this Section "You" and "Your" applies to Survey Respondents. Surveys are administered by our Users. They use our services to collect Your information which may or may not include your Personal Information , which we do not access or use for any purposes other than that is required to provide the services to our Users. We host the surveys on our website or app and We act as an intermediary platform for our Users to collect the responses that you submit to the survey creators. We only process such data provided by You to our Users and are limited for the performance of contractual obligations and services to our Users. We will not be responsible for security and privacy practices of our Users which may differ from that is set forth in this Privacy Policy. The anonymity of Your responses depends on how the survey creator has configured the survey.If you refuse to provide the survey data to the configured the survey, please do not actively fill in and submit the questionnaire.

We don't sell, misuse or share your responses to third party advertisers or marketers. However, the policy might be different with the survey creator. So You're advised to check with them in this regard.

We will not contact You unless directed by our User in which case we will collect and use Your contact information like name, email address etc. as provided by our User

If You have any questions about a survey You are taking, please contact the sender of the survey directly, as SurveyPluto. is not responsible for the content of that survey or Your responses to it.

2.1 What do we receive from you?

Contact Information

You might provide certain Personal Information like name, email id etc. with our Users when you opt to respond to survey requests. However We will not use your Personal Information to contact you unless our Users direct us to do so. If you choose to contact us directly we may use your Personal Information to communicate with you in response to your queries. Internet and other Network Activity, such as Your browsing and search history and Your interactions with our sites and services including –

Navigational information

like IP address, geographical location, browser type, device information, length of visit and pages viewed, URL's of the pages You visit, including those tracked by our browser extension; date and time stamps associated with such browsing, searches, and clicks.

Referral information

like the site/link or any place which led You to visit our website – for example, if You were on social media before clicking on a link to our website, we record information about the source that referred You to us.

Usage information.

Whenever You use our websites we may collect usage information about You like the webpages you visited, language preferences etc.

Complete or submit the required information for the answer form If the questionnaire you fill out contains pictures, audio, or video questions, you need to authorize us to turn on your album or camera function to read the album or gallery in your device, and we will ask you whether to turn on the album or camera function in your device.

In order to verify the validity of the questionnaire, we will also assist the questionnaire issuer to collect the questionnaire status information (login IP address, time of submission of the questionnaire, time spent, source, source details) when you submit the questionnaire through cookies, and inform the questionnaire publisher of such questionnaire status information after you submit the questionnaire. If you refuse to agree that we assist the survey publisher in collecting and sharing such information, you will not be able to submit a valid survey. If you refuse, please do not click Submit Survey.

You fill in the questionnaire may be the questionnaire system using the user information form function of the questionnaire, before fill in the questionnaire, the questionnaire publisher after your consent or authorization, the active import Respondent list, the list may contain your name, E-mail address or other personal information, if you refuse, do not take the initiative to fill in and submit the questionnaire, you can ask the questionnaire publisher to delete your relevant information.

Limit the third-party account login after the answer：When you (as Respondent) fill in the questionnaire set by the issuer of the third party account, we will ask you for the authorization of the third party account information. If you refuse, you will not be able to participate in the answer.

Third-party products, services

SurveyPluto's products or services may have third-party business activities, this behavior does not involve information that can identify a specific individual, nor will you share the information authorized by you to any third party of the above behavior, you can exit by closing the page directly, we will protect and use your information in strict accordance with the provisions of the privacy policy and statement; if you choose to participate in the business activities of our partner institutions, the partner may directly collect from you the information you need to complete the relevant business activities (such as your name) as needed, mailing address, contact details, etc.). Please pay attention to inquire in advance and carefully check the terms of service or personal information protection policies of the partner institution before participating in relevant business activities and providing relevant information, and we do not assume any legal responsibility for the improper use of your personal information by any partner institution.

2.2 When do we collect your Personal Information ?

We will not collect Personal Information from You directly unless our Users instruct us otherwise or You interact with us. However we may automatically receive certain information when You opt to interact with us, browse our website and use our services.

2.3 Your Data Protection Rights

We only act as a Processor who processes Your data on behalf of our Users. When You respond to a survey sent by our User through our services, we recommend You to contact the relevant User for exercising any of the below mentioned rights. As we do not have control over your responses, we will not be responsible to respond to Your requests in relation to Your Personal Information.

If You wish to exercise Your rights under any applicable law, including the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA) or your local applicable Data Protection Laws, please contact us by email at [email protected]. If You contact us directly, we may either forward Your request to the relevant User or provide You with the identity of the respective User to enable You to contact them directly.

Subject to certain exceptions and limitations under your local law you may be entitled to exercise the following rights as against the relevant User :

Right to be informed of what Personal Information is being processed and the rationale for such processing.

Right to access the Personal Information that is being processed. This also includes the right to request copies of Personal Information that is being processed.

Right to rectification of Personal Information that is being processed. This provides the respondent an opportunity to update or modify the Personal Information that is submitted to the Data Controller.

Right to withdraw the previously given consent to process Personal Information.

Right to restrict and object to processing of your Personal Information.

Right to erasure otherwise known as right to be forgotten.

Right to complain to a data protection authority about our collection and use of your Personal Information. However, before referring to your local supervisory authority, please attempt to resolve the issues with us amicably.

3.SUBSCRIBERS AND VISITORS

For the purpose of this section "You" or "Your" refer to Subscribers and Visitors.

We may ask You to provide certain information when You register, sign up for our newsletter or use any features available on the website. We may collect and use Your navigational information like information about Your device and Your visits to the Websites such as Your IP address, geographical location, browser type, referral source, length of visit and pages viewed when You make a visit to our website. We will not use Your Personal Information for any purpose other than to communicate with You either in response to Your queries or when You provide us with Your email id, to send updates about our products, features and services unless You unsubscribe our services. We will use such information to send email campaigns or any other mails related to our products, features and services.

3.1 What do we collect from you?

Contact Information

We may collect and use Your Personal Information like name, email address etc. that You provide to us voluntarily when You visit our website or subscribe to use any of our products, features and services, when You express an interest in obtaining information about us or otherwise contact us.

Navigational information

Information from third party sources

like social media platforms and data providers. This includes Your IP address or any information for which You have given permission to those third parties to share that information with us or where that information is publicly available either online or through Your device/browser data.

If You no longer wish to be contacted by Us please unsubscribe from our services.

3.2 Your Data Protection Rights

If You wish to exercise Your rights under any applicable law, including the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA)or your local applicable Data Protection Laws, please contact us by email at [email protected]

Subject to certain exceptions and limitations under your local law You may be entitled to exercise the following rights:

Right to be informed of what Personal Information is being processed and the rationale for such processing.

Right to access; correct; update; port; delete; restrict or object to our processing of your Personal Information.

Right to complain to a data protection authority about our collection and use of Your Personal Information. However, before referring to Your local supervisory authority, please attempt to resolve the issues with us in an amicable manner.

III. GENERAL INFORMATION

For the purpose of this Section "You" or "Your" refer to Users, Respondents, Subscribers and Visitors as applicable unless otherwise specifically mentioned.

1.Use of your information

We may use the information we collect from You when You register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use any site features. To the extent permitted by applicable law, We use your Personal Information that either we collected from or received through our services in order to perform our contractual obligations, services and other legitimate interests that are further detailed below:

(i) Process Your registration with our services in accordance with our legitimate interests to operate and administer our Service. This includes sending You emails, invoices, receipts, notices of delinquency, and alerting You if we need a different credit card number. We use third parties for secure credit card transaction processing, and those third parties collect billing information to process Your orders and credit card payments.

(ii) To communicate with You about Your account and provide customer support to perform our contract with You for the use of the Service or where we have not entered into a contract with You, in reliance on our legitimate interests in administering and supporting our Service.

(iii)To enforce compliance with our Standard Terms of Service and applicable law, and to protect the rights and safety of our Users in reliance on our legitimate interest to protect against misuse or abuse of our Service and to pursue remedies available. If You use our services in any way to carry out the prohibited, unlawful and fraudulent activities and the contents in it are reported as abuse by anyone including survey respondents we reserve the right to review Your Content, suspend the Service(s) and block Your account as deemed necessary.

(iv) To personalize Your experience and to allow us to deliver the type of content and product offerings You are most interested in;

(v) To improve our website or services in order to better serve You;

(vi) To allow us to better service You in response to Your customer service requests;

(vii) To administer a contest, promotion, survey or other site feature;

(viii) To quickly process Your transactions;

(ix) To ask for ratings and reviews of services or products;

(x) To follow up with them after correspondence (live chat, email or phone inquiries;

(xi) To investigate, prevent unauthorized access to the Websites and the services, and other prohibited activities for ensuring compliance with our Terms of Service, applicable laws;

(xii) To carry out other legitimate business purposes, as well as other lawful purposes;

(xiii) for other purposes for which we obtain Your consent

2.Use of Cookies and Related Technologies

In the case that you do not refuse to accept cookies through your browser settings, in order to ensure the normal operation of the website, we will set or access cookies on your computer so that you can log in or use the services or functions of this application platform that rely on cookies. We will not use cookies for any purpose other than those described in this policy; The information we collect through cookies is only about how you use SurveyPluto, including user login information, access cache information, which we will use to evaluate the effectiveness of these services and allow you to manage or delete cookies according to your preferences. You can refuse to accept cookies by modifying your browser settings.

3. Who do we share your Personal Information with?

SurveyPluto will not share Your Personal Information without Your consent unless otherwise required by law. SurveyPluto as a Data Processor may process and disclose Personal Information to third party sub-processors for purposes consistent with the clauses mentioned in the DPA document. We may also share Your Personal Information with third party service providers for the purpose of delivering improved and better services to you. Disclosure for legal purposes:

We may also share the information we collect, including Personal Information, to the extent permitted by applicable law, (i) in response to subpoenas or other legal processes or if, in our good faith opinion such disclosure is required or permitted by law without a specific disclosure; (ii) at the request of governmental authorities conducting an investigation; (iii) to enforce our terms and conditions or other policies applicable to our services etc.

4. Legal Basis for Processing Personal Information

The legal basis for collecting and processing Personal Information will depend on the type of Personal Information that we collect and the specific context in which we collect it. We will collect, use and/or process Your Personal Information only where such processing is in our legitimate interests, as permitted by law, and shall not be overridden by Your data protection interests, rights and freedoms. Our legitimate interests are described in the General Information Section under the heading "Use of Your Information".

If you have questions or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us at [email protected]

5. Retention of Personal Information

SurveyPluto stores User data with reference to Your Service account. This may include Personal Information, survey data and other details that You enter into the app from time to time. We will retain Your Personal Information as long as you have an account with us in order to maintain and expand our relationship with You and in order to have proof and evidence concerning our relationship with you. Please note that except as required by applicable law or our specific agreements with you, we shall not have any obligation to retain your data for any particular period. Upon termination or expiry of your account, not exceeding 60 (sixty) days from the date of such expiration or termination, we will delete your log information. For your account information and personal information, SurveyPluto will provide you with the relevant deletion function handled by yourself. SurveyPluto will destroy the included copies after you delete the relevant data. In case, we are unable to delete Your Personal Information due to technical or other reasons, SurveyPluto, will apply measures to ensure that Your Personal Information is blocked from any further processing until deletion is possible. This excludes the data that we are required to retain for legal and regulatory requirements.

6. Data Portability

Being the data owner, it is completely your call to decide on where & with whom your data must reside. You can use our standard data export functionality or API to export the data. In any event of this not working for you, We will help you to export your data.

7. Third-Party Websites

We do not sell, trade, or otherwise, transfer to outside parties your Personally Identifiable Information. This does not include website or service hosting partners and other parties who assist us in operating our website or services, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

8. Privacy Shield Compliance

The EU-U.S. and Swiss-U.S. Privacy Shield Frameworks were designed by the U.S. Department of Commerce, and the European Commission and Swiss Administration, respectively, to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce.

The historic judgment in Case C-311/18 Data Protection Commissioner v Facebook Ireland and Maximillan Schrems (Schrems II) on 16th July 2020 invalidated the EU-US Privacy Shield framework, a framework that allows unrestricted transfers of personal data from the EU to certified US-based organisations that have agreed to higher standards of data protection. Additionally, followed by the landmark Schrems II case on September 8, 2020, the Swiss Data Protection Authority announced that it no longer considers the Swiss-U.S. Privacy Shield adequate for the purposes of transfers of personal data from Switzerland to the U.S. However we undertake to contractually commit to transfer and process all of our Users' data in compliance with the Standard Contractual Clauses.

9. COPPA (Children Online Privacy Protection Act)

When it comes to collection of personal information from children under the age of 13 years, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

Do we let third-parties, including ad networks or plug-ins, collect PII from children under 13? Our services and website are not intended to target children under 13 years of age("Minor"). Neither do we specifically market and allow Minors to register with us nor knowingly collect Personal Information from Minors. If you have reasons to believe that a Minor has accessed our website and/or has registered with us to create an account, please contact [email protected]. We shall take reasonable efforts to terminate that account and delete the information.

We do not sell your Personal Information

The CCPA requires businesses to disclose whether they sell Personal Information. SurveyPluto does not sell your Personal Information. This means that we do not rent, disclose, release, transfer, make available or otherwise communicate that personal information to a third party for monetary or other valuable consideration.

10. Our Commitment to Data Privacy

SurveyPluto gives utmost importance to the data privacy of its customers. In compliance with the GDPR regulation, effective from May 25, 2018, SurveyPluto, hereby confirms upon the data privacy, security & transparency commitment, the company offers to all its customers.

We have an up-to-date Data Processing Agreement in place that elucidates our approach towards GDPR. We acknowledge that the GDPR will help us adopt the highest operational standards and will thereby facilitate protecting customer data in the best way possible.

11. Our Approach

It is pretty straightforward. We strive for Transparency, Privacy, and Security. We are the facilitators who make data processing and management simple for you. You control and own your data!

12. Personal Privacy

Personal Privacy of customers data is absolute at SurveyPluto. While we will process customer data, it is the customer on whom the power to edit, delete, retain or transfer any of such data, fully rests upon. You are entitled to exercise your data protection rights subject to your applicable data protection laws, to the extent we act as Controller and collect your Personal Information.

13. Transparency

Customers at any point in time can get in touch with us and conduct audits on their Personal Information . They can approach the Data Privacy Officer (DPO) by sending an email to [email protected] and ask for any information pertaining to their account. If deemed necessary, customers can also verify their logs to confirm upon specific events related to their Personal Information.

14. Security

We promise to adopt utmost security standards so that your Personal Information does not get compromised at any point in time. We have tightened our IT infrastructure, data security platform & IT policies so as to offer our customers, enhanced end-to-end security.

Although reasonable and effective measures have been taken and standards required by applicable legal provisions have been complied with, SurveyPluto cannot guarantee the security of your personal information when communicated through unsecured means. Therefore, users should take active measures to ensure the security of personal information, such as: regularly modify the account password, do not disclose their account password and other personal information to others, do not use insecure network login, etc., please understand and understand that due to technical limitations and the limitations of risk prevention, there will be a variety of unpredictable situations, your access to the system and communication network used by SurveyPluto, there may be problems due to circumstances beyond our control. Any operation or instruction made using the account and password shall be deemed to be made by you, and the account, password and other information caused by your own reasons will be fraudulently used, stolen or illegally used, and the risks and losses caused thereby shall be borne by you. If you discover that your SurveyPluto account and password have been or will be compromised for any reason, please contact our customer service immediately so that we can take appropriate action, but we will not be liable for this until we become aware of such circumstances and act within a reasonable time.

You acknowledge that the data protection measures provided by SurveyPluto apply only to SurveyPluto and that once you leave SurveyPluto and browse or use other websites, services and content resources, SurveyPluto has no capacity or obligation to protect any information you submit on websites other than SurveyPluto, regardless of whether your login or browsing of such websites is based on links or referrals from SurveyPluto.

15. Amendments to Privacy Policy

SurveyPluto reserves the right to make changes to this Privacy Policy from time to time. We will post the revised version on the website along with the effective date. In case there are any material changes in the way we collect/handle your information we will notify you about the policy changes via email, irrespective of whether you have opted-in or opted-out of our email notifications. However, your continued use of our services would imply your consent to the amendment of our Privacy Policy. If you do not accept the terms of this Policy or any amendments made to it, you may choose to discontinue use of our website or services.

16. Unsubscribe From Our Communications

If you want to unsubscribe from our marketing communications, you can do so by by sending an email to [email protected].

Please note that Customers cannot unsubscribe from transactional emails which relate to their account or the Subscription Service.

17. Unsubscribe from Our Customers' Communication

Our Customers are solely responsible for their marketing emails and any communications. Thus we cannot unsubscribe you from their communications. You can unsubscribe from our customers' marketing communications either by directly contacting them.

How To Contact Us?

If you have any questions regarding our privacy policy, feel free to send us an email at [email protected]. We will revert to you within a maximum of 15 business days.