Customer Experience Management
Customer Experience Management involves optimizing every interaction between customers and a brand
in order to increase customer satisfaction and loyalty.
in order to increase customer satisfaction and loyalty.
NPS Survey
The Net Promoter Score (NPS) is an indicator that reflects the level of trust and
affection customers have for a company and its products.
affection customers have for a company and its products.
Time and Regional NPS Reports
Provide Net Promoter Score (NPS) reports for each time period broken down by region, store, branch, province, etc. These reports should include the NPS score, the number of respondents, and any additional feedback or comments provided by customers.
Tracking of Low Score Alerts
Monitor NPS scores and customer feedback on a regular basis to identify any low scores or negative feedback. Provide alerts and tracking mechanisms to ensure that these issues are addressed in a timely and effective manner.
Quantitative Analysis of Feedback
Conducting a multi-dimensional analysis of employee satisfaction, taking into account factors such as age, gender, department, tenure, and education level.
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Create NPS Survey
Customer Satisfaction Survey
Customer satisfaction surveys help optimize products and reduce customer churn by
gathering and analyzing customer feedback.
gathering and analyzing customer feedback.
Customer Experience Improvement Direction
Identifying areas of customer dissatisfaction through comparison across multiple dimensions, and directing efforts towards improving customer satisfaction.
Multi-Dimensional Analysis Reports
Generating various customer satisfaction analysis reports for different time periods, regions, and stores.
Customer Satisfaction Comparison
Comparing customer satisfaction data across different demographic variables such as age, gender, region, education level, income, etc.
NPS SWOT Analysis
Conducting a professional SWOT analysis on NPS values and various customer satisfaction dimensions to understand the fundamental drivers of customer loyalty and recommendation.
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Create Customer Satisfaction Survey
Customer Journey Survey
By tracking and analyzing the various stages and interactions of customers during the
purchase or service process, understanding their experience and needs, and optimizing
and improving in a targeted manner, revenue can be increased.
purchase or service process, understanding their experience and needs, and optimizing
and improving in a targeted manner, revenue can be increased.
Multi-dimensional Customer Journey Analysis
Multiple customer journey analysis reports for different time periods, regions, and stores.
Optimizing Customer Experience
Comparison of touchpoint scores on journey maps to identify areas for optimizing customer experience.
NPS and Journey Touchpoints SWOT Analysis
Professional SWOT analysis of NPS net promoter score and journey touchpoints to determine the most impactful touchpoints for user recommendations, and prioritize optimization efforts.
Dynamic Journey Touchpoint Setting
Dynamic setting of journey touchpoints on the journey map, allowing for easy modification and deletion.
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Create Customer Journey Survey
